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Nick Mackeson-Smith

Chief Curiosity Officer, Founder and Director
+64 (0) 21 933 397
nick@fivenz.comSchedule a call

Nick is an expert in leadership development, executive coaching, learning strategy design and implementation, culture change and employee engagement. He's led transformative programmes in agile, technology implementation, diversity and inclusion, mental health and wellbeing, mindset and behaviour change, ways of working and learning enablement, and is very interested in building great employee experiences to drive great customer experiences which drive great business outcomes. He's a highly skilled facilitator and public speaker, and has a knack for spotting and unleashing the potential in those around him. He's got over 20 years of experience in doing the small stuff and the very big stuff at some of the world's and NZ's leading organisations - in financial services with Barclays Capital, Barclays Wealth Schroders, Lloyd's of London, and Goldman Sachs. In consulting services with Deloitte. In the public sector with Auckland Council, and most recently in digital services and telecommunications with Spark New Zealand.

You can talk to me about:

AI & Digital Transformation
AI Strategy & Enablement for Business
❇️ Performance
Discovery
❇️ Performance
EX and CX Mapping
💗 Culture EX
CultureXpert
💗 Culture EX
Culture Discovery
💗 Culture EX
Culture Advisory
🟤 Strategy & Leadership
Strategic and Transformation Advisory
🟤 Strategy & Leadership
Organisational Design
🟤 Strategy & Leadership
Leadership Lab
🟤 Strategy & Leadership
Executive Coaching
🟤 Strategy & Leadership
Executive Traction Labs
🟤 Strategy & Leadership
Transformation
🟤 Strategy & Leadership
Innovation Design Sprint
🟪 Technology
WalkMe Discovery

I've recently written about:

March 18, 2024
Strategy & Leadership

(Why) should we return to the office?

It’s a consistent theme we’re hearing right now - “it’s time to get people back into the office”. But is it? Are we prepared to erode all of the gains we’ve made in new ways of working over the pandemic and post-pandemic years? Employees have been empowered to work with new levels of trust and freedom, and have incorporated work into their life routines. What should we do next? Nick Mackeson-Smith shares his thoughts and observations.

April 18, 2024
Culture EX

What's psychosocial legislation all about, and what can we do about it?

On a recent business trip to Sydney, one topic emerged with striking consistency - the new psychosocial legislation. For the CPOs we were talking to, it wasn't just a matter of legal compliance; the conversations revealed a deep-seated concern for the well-being of their workforces, which reflects an increasingly significant shift towards a more holistic approach to workplace safety. Interestingly, this wasn't something we’d heard of at all in our conversations with CPOs in New Zealand. Not yet, at least! After day one of our trip (and three separate conversations where CPOs asked us “what are you guys doing about Psychosocial?”), we realised that our knowledge needed sharpening up, and that there was a clear need being articulated by leaders in the Sydney business community for something to help them address their challenges. Inspired by these discussions, we wanted to share our insights on psychosocial legislation in Australia, and offer insights to New Zealand businesses who may proactively choose to adopt similar frameworks for their employees here. From what we’ve seen and heard, it feels like it’s only a matter of time before this kind of legislation becomes more commonplace.

February 4, 2025
Technology

Leveraging affordable AI for enhanced productivity

AI is no longer just for tech giants—affordable AI tools now empower businesses of all sizes to boost productivity, automate tasks, and enhance decision-making. Rather than replacing jobs, AI acts as an enabler, freeing up time for strategic work.

February 15, 2024
Strategy & Leadership

Navigating the Emotional and Mental Challenges of Right-Sizing

Right-sizing is an emotionally and mentally taxing process, yet with the right approach, it is possible to navigate these challenges with integrity and care. By prioritising dignity, transparency, safety, and care, and leveraging the support of experts like Five NZ, organisations can not only manage the immediate impacts of right-sizing but also build a stronger, more resilient foundation for the future. In the face of change, the true measure of leadership is the ability to lead with humanity, ensuring that every decision, no matter how difficult, is made with a profound respect for the individuals who contribute to our collective success.

February 5, 2024
Strategy & Leadership

Creating an inclusive environment for LGBTQI+ and MVPFAFF+ communities

Explore the importance of LGBTQI+ and MVPFAFF+ inclusion in the workplace. Pride month is the perfect time for organisations to reconsider the need for comprehensive policies, allyship, and education to combat discrimination. Learn how you can take steps to create a supportive environment in your organisation, ensuring equal opportunities and respect for all, regardless of gender identity or sexual orientation.

January 28, 2024
Culture EX

The imperative of understanding organisational culture

In the rapidly evolving business landscape, understanding what drives and creates organisational culture is not just important, it's imperative. At Five NZ, we believe that the right culture is the bedrock for the effective execution of strategy. Understanding and shaping organisational culture is not a luxury, it's a necessity. It's the key to unlocking an organisation's full potential and achieving amazing results.